Legal Document
Privacy Policy
Suvarna Counsel is committed to handling your personal information with care. This policy explains what we collect, why we collect it, how it is used, and the rights you hold over your data.
Our work often involves sensitive personal circumstances. We treat information shared with us — whether through this website, by email, or in consultation — as a matter of professional responsibility, not merely a technical obligation.
1. Data We Collect
When you interact with our website or contact us, we may collect the following categories of personal information:
Contact & Identity Information
Name, email address, telephone number, and nationality — provided when you submit an enquiry through our contact form or reach out directly.
Immigration & Status Information
Details about your current visa category, residency intentions, and family circumstances — shared voluntarily in the course of seeking our advisory services.
Website Usage Data
Technical information collected automatically, including browser type, pages visited, time spent on site, and device identifiers. This data is aggregated and not linked to individuals without your consent.
Cookie Data
Small files stored in your browser to facilitate site functionality and, with your consent, analytics. See our Cookie Policy for details.
Legal basis for processing: Contractual necessity (to respond to your enquiry), legitimate interest (website security and improvement), and consent (analytics and marketing cookies).
2. How We Use Your Information
We use personal information only for purposes that are relevant to the services you have asked about or engaged us for:
- Service delivery and communication — responding to enquiries, preparing advisory notes, coordinating appointments, and corresponding about your case.
- Record-keeping — maintaining accurate records of advice given, documents reviewed, and actions taken on your behalf, as required by professional practice standards.
- Website improvement — understanding how visitors use our site so that information can be presented more clearly.
- Legal compliance — fulfilling any obligation imposed by Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA) and applicable bar regulations.
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
3. Sharing with Third Parties
We share information only where it is necessary to provide the service or where required by law. Third parties we may share data with include:
4. Data Retention
We retain personal data only for as long as reasonably necessary:
Client records
Retained for 7 years following the completion of an engagement, in line with professional record-keeping requirements.
Enquiries (not converted)
Retained for up to 12 months, after which personal details are securely deleted or anonymised.
Analytics data
Aggregated website statistics are retained for up to 26 months.
Cookie consent records
Preference records are stored locally in your browser until cleared.
5. Security Measures
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, or loss:
- TLS encryption for data transmitted between your browser and our website.
- Access controls limiting internal access to personal data on a need-to-know basis.
- Password-protected storage for client documents and case notes.
- Regular review of our data handling practices.
In the event of a data breach that is likely to affect your rights, we will notify you without undue delay as required under Thai PDPA regulations.
6. Cookies
Our website uses cookies to enable core functionality and, with your consent, to understand how visitors use the site. We do not use cookies to identify you without your awareness.
For a full explanation of the cookies we use and how to manage your preferences, please read our Cookie Policy.
7. Your Rights Under Thai PDPA
Under the Personal Data Protection Act B.E. 2562, you hold the following rights with respect to your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right of Rectification
Ask us to correct inaccurate or incomplete data.
Right of Erasure
Request deletion of your data where no legitimate reason exists to retain it.
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Data Portability
Receive data you have provided in a structured, machine-readable format.
Right to Object
Object to processing where we rely on legitimate interest as our legal basis.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.
8. External Links
Our site may contain links to external websites, including Thai government immigration portals. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before submitting personal information.
9. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. If you believe a child's data has been submitted to us, please contact us and we will arrange for its deletion.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable law. Where changes are material, we will place a notice on this page indicating the date of revision. Continued use of the website following notice of changes constitutes acceptance of the updated policy.
We recommend reviewing this page periodically.
11. Data Controller Contact
For any questions about this policy or about how we handle your personal information:
Suvarna Counsel
Immigration & Visa Law Services
87 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330